Car Care Articles

Does “On the Road Again” Mean “On the Phone Again”?

These days you see more cell phones than ever, and many of them will be on the ears of people behind the wheel of an automobile. Some of these phones and their owners will wind up in car crashes, but don’t be too quick to blame the cell phone. Blame the drivers who use them in the wrong place at the wrong time, allowing conversations to divert their attention from the road.

“Hands-free devices make it easy to eliminate reaching and dialing, but it’s not about having your hands free,” said Rich White, a spokesman for the Car Care Council. “It’s about having your mind free to concentrate on driving. It’s best to pull off the road, or even better, call back later.”

There are a variety of other situations that can distract motorists, whether they’re en route to their vacation destination, or simply driving across town. Many of these can be addressed with little or no money. Examples include:

• Things hanging from the rear view mirror – Take them down. They can obstruct vision out of both the front and rear windows.
• A damaged rear view mirror – Get it repaired. Many of your driving decisions are only as good as the view from your mirrors.
• Worn windshield wiper blades – Replace them. Smeared glass and chattering blades can be unnerving. Blades are inexpensive and you can probably do the installation yourself.
• Torn or frayed car mats – Get new ones. The old mats can catch a heel, diverting your attention and/or interfering with the motion of your foot on the accelerator or brake.
• Droopy headliner – Purchase a kit to reattach it or buy a new one. Material draping down in the back obstructs the view out of the rear window.
• Keeping a pet in its place away from the driver.

Determine what annoyances you can fix yourself and which ones need professional attention, says the Car Care Council. Take care of them as soon as possible; to delay could mean an accident waiting to happen.

Why You Should Look for an ASE-Certified Technician

Finding a competent auto technician need not be a matter of chance. Much of the guesswork has been eliminated, thanks to national program conducted by the non-profit National Institute for Automotive Service Excellence (ASE).

ASE tests and certifies automotive professionals in all major technical areas of repair and service. With nearly 400,000 currently certified professionals, the ASE program is national in scope and has industry-wide acceptance and recognition. ASE-certified professionals can be found at every type of repair facility, from dealerships, service stations, and franchises to parts stores, independent garages, and even municipal fleets.

Certification Benefits Motorists
ASE certifies the technical competence of individual technicians, not repair facilities. Prior to taking ASE certification tests, many technicians attend training classes or study on their own in order to brush up on their knowledge. By passing difficult, national tests, ASE-certified technicians prove their technical competence to themselves, to their employers, and to their customers. Moreover, shop owners and managers who encourage their employees to become certified can be counted on to be concerned about the other aspects of their business.

How Certification Works
About 100,000 technicians sit for ASE tests each May and November at over 750 locations. Technicians who pass at least one exam and fulfill the two-year work experience requirement become ASE-certified. Those who pass a battery of exams (and fulfill the experience requirement) earn Master Technician status.

The tests, developed by industry experts with oversight from ASE’s own in-house pros, are administered by ACT, the same group known for its college entrance exams.

There are specialty exams covering all major areas of repair. There are eight tests for auto technicians alone: Engine Repair, Engine Performance, Electrical/Electronic Systems, Brakes, Heating and Air Conditioning, Suspension and Steering, Manual Drive Train and Axles, and Automatic Transmissions. (There are also exams for collision repair technicians, engine machinists, parts specialists, and others.)

ASE requires technicians to re-test every five years to keep up with technology and to remain certified. All ASE credentials have expiration dates.

Finding ASE-Certified Technicians
Repair establishments with at least one ASE technician are permitted to display the ASE sign. Each ASE professional is issued personalized credentials listing his or her exact area(s) of certification and an appropriate shoulder insignia. Technicians are also issued certificates that employers often post in the customer-service area. Employers often display the blue and white ASE sign as well. Businesses with a high level of commitment to ASE (75 percent of service personnel certified) are entitled to a special “Blue Seal of Excellence” recognition from ASE.

Choosing the Right Technician
As with other professionals, automotive technicians often specialize. So it’s wise to ask the shop owner or service manager for a technician who is certified in the appropriate area, say, brakes, engine repair, or air conditioning.

Choosing a Repair Shop Checklist
Here are some tips from the nonprofit National Institute for Automotive Service Excellence (ASE) on finding a good repair establishment:

• Start shopping for a repair facility before you need one.
• Ask friends and associates for recommendations; consult local consumer organizations.
• Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location.
• Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
• Look for a courteous staff, with a service writer willing to answer all of your questions.
• Look for policies regarding labor rates, diagnostic fees, guarantees, acceptable methods of payment, etc.
• Ask if the repair facility specializes or if it usually handles your type of repair work.
• Look for signs of professionalism in the customer service area such as civic, community, or customer service awards.
• Look for evidence of qualified technicians: trade school diplomas, certificates of advanced course work, and certification by ASE.
• Reward good service with repeat business and customer loyalty.

Take Control of Rising Gas Prices: Don’t Let Your Money Evaporate

Fight skyrocketing gas prices by taking control of your vehicle’s unnecessary fuel consumption, advises the Car Care Council. Consumers can add miles to every gallon they pump by following a few easy and inexpensive maintenance steps with their car, SUV, minivan or pickup truck.

“Most motorists don’t realize that it’s the little things that don’t take a lot of time or cost much that can really make a difference when it comes to saving money at the pump,” said Rich White, executive director of the Car Care Council. “Loose or missing gas caps, underinflated tires, worn spark plugs and dirty air filters all contribute to poor fuel economy.”

The Car Care Council offers gas saving maintenance and driving tips that really work:

• Vehicle gas caps – About 17 percent of the vehicles on the roads have gas caps that are either damaged, loose or are missing altogether, causing 147 million gallons of gas to vaporize every year.
• Underinflated tires – When tires aren’t inflated properly it’s like driving with the parking brake on and can cost a mile or two per gallon.
• Worn spark plugs – A vehicle can have either four, six or eight spark plugs, which fire as many as 3 million times every 1,000 miles, resulting in a lot of heat and electrical and chemical erosion. A dirty spark plus causes misfiring, which wastes fuel. Spark plugs need to be replaced regularly.
• Dirty air filters – An air filter that is clogged with dirt, dust and bugs chokes off the air and creates a “rich” mixture – too much gas being burned for the amount of air, which wastes gas and causes the engine to lose power. Replacing a clogged air filter can improve gas mileage by as much as 10 percent, saving about 15 cents a gallon.

Fuel-saving driving tips include:

• Don’t be an aggressive driver – Aggressive driving can lower gas mileage by as much as 33 percent on the highway and 5 percent on city streets, which results in 7 to 49 cents per gallon.
• Avoid excessive idling – Sitting idle gets zero miles per gallon. Letting the vehicle warm up for one to two minutes is sufficient.
• Observe the speed limitGas mileage decreases rapidly at speeds above 60 mph. Each mpg driven over 60 will result in an additional 10 cents per gallon. To maintain a constant speed on the highway, cruise control is recommended.
• Combining errands into one trip saves gas and time. Several short trips taken from a cold start can use twice as much fuel as a longer multi-purpose trip covering the same distance.
• Avoid carrying unneeded heavy items in the truck. An extra 100 pounds can cut fuel efficiency by a percent or two.

As part of the “Be Car Care Aware” education campaign, the Car Care Council is also offering a free service interval schedule to help take the guesswork out of what vehicle systems need to be routinely inspected and when service or repair should be performed. The schedule can be printed for free from the Car Care Council’s Web site at www.carcare.org/service_schedule.shtml